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Last updated: July, 2026

Welcome to Cutelier.

These Terms & Conditions govern your access to and use of the Cutelier website, products, digital downloads, and services. By visiting our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our website or purchasing our products.

These Terms apply to all visitors, customers, and users of Cutelier.

About Cutelier

Cutelier is an independent creative shop offering carefully curated scrapbooking kits, kawaii accessories, digital printables, and other creative treasures.

Many of our products are intentionally released in limited quantities or as one-of-a-kind pieces. This is not a stock limitation but a fundamental part of our philosophy. We believe that every treasure deserves to find the right person and its forever home, rather than being endlessly reproduced.

Throughout these Terms, references to "Cutelier," "we," "our," or "us" refer to the owner and operator of this website.

Acceptance of These Terms

By accessing our website, creating an account, placing an order, downloading digital content, or otherwise using our Services, you acknowledge that you have read, understood, and agreed to these Terms, together with our:

These policies form an integral part of these Terms.

Eligibility

To place an order through Cutelier, you must provide accurate and complete information during checkout.

We reserve the right to refuse service, suspend accounts, or cancel orders where fraudulent, abusive, or unlawful activity is suspected.

Definitions

For the purposes of these Terms:

Website refers to the official Cutelier website and all associated pages.

Products refers to both physical goods and digital downloads available through Cutelier.

Physical Products include, but are not limited to, scrapbooking kits, kawaii accessories, stationery, collectibles, decorations, and similar items.

Digital Products include printable files, downloadable artwork, planners, journals, stickers, templates, and any other downloadable content.

Customer, User, or You refers to any individual or entity accessing or purchasing through the website.

Order refers to any completed purchase submitted through our checkout system.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, legal requirements, or services.

The most recent version will always be published on this page together with its revision date.

Your continued use of the website following any update constitutes acceptance of the revised Terms.

Contact Us

If you have any questions about any aspect of your experience with Cutelier, we'd be happy to hear from you.

Email: info@cutelier.shop

We aim to respond to all enquiries as promptly as possible and will always do our best to assist you.

Terms & Conditions

At Cutelier, protecting your privacy is just as important to us as creating beautiful products.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the rights you have regarding your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable privacy laws.

By using our website or purchasing from Cutelier, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Cutelier is an independent online shop offering scrapbooking kits, kawaii accessories, digital printables, and other creative products.

For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us at:

Email: info@cutelier.shop

What Information We Collect

Depending on how you use our website, we may collect the following information.

Information You Provide

When you place an order, contact us, subscribe to our newsletter, or create an account, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number (where required)

  • Order history

  • Payment information (processed securely by our payment providers)

  • Any information you voluntarily provide when contacting us

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Language settings

  • Pages visited

  • Time spent on our website

  • Referral source

  • Cookies and similar technologies

How We Use Your Information

We process your personal information to:

  • process and fulfil your orders;

  • deliver digital downloads;

  • arrange shipment of physical products;

  • provide customer support;

  • communicate with you regarding your purchases;

  • improve our website and customer experience;

  • comply with legal and tax obligations;

  • prevent fraud and unauthorized transactions;

  • send newsletters or promotional communications where you have given your consent.

Legal Basis for Processing

Depending on the circumstances, we process your personal data based on one or more of the following legal grounds:

  • performance of a contract;

  • compliance with legal obligations;

  • your consent;

  • our legitimate interests in operating and improving our business.

Payment Providers

Payments are processed securely through trusted third-party providers.

Depending on the payment method selected, your information may be processed by the providers listed in our Orders, Pricing & Payments policy.

Cutelier never receives or stores your complete payment card information.

Please refer to the privacy policies of these providers for more information about how they process your data.

Shipping Partners

To deliver physical products, we may share the necessary shipping information with shipping carriers and logistics providers.

This typically includes:

  • your name;

  • shipping address;

  • contact information where required for delivery.

Only the information necessary to complete the shipment is shared.

Website Providers & Third-Party Services

Our website is built and hosted using trusted service providers.

Depending on the services you use, your information may be processed by providers including:

  • Hostinger

  • Stripe

  • PayPal

  • Google services (such as Search Console and other website-related services)

  • Email service providers

  • Shipping providers

Each provider processes data according to its own privacy policy.

Marketing Communications

If you subscribe to our newsletter or choose to receive promotional emails, we may occasionally send information about:

  • new collections;

  • product launches;

  • exclusive offers;

  • seasonal releases;

  • creative inspiration.

You may unsubscribe at any time by clicking the unsubscribe link included in every marketing email.

Data Retention

We retain personal information only for as long as necessary to:

  • fulfil your orders;

  • comply with legal and accounting obligations;

  • resolve disputes;

  • protect our legitimate business interests.

When your information is no longer required, it will be securely deleted or anonymised.

Your Rights

Depending on your location and applicable law, you may have the right to:

  • access your personal data;

  • correct inaccurate information;

  • request deletion of your data;

  • restrict processing;

  • object to processing;

  • withdraw your consent;

  • request data portability;

  • lodge a complaint with your local data protection authority.

To exercise any of these rights, simply contact us at:

info@cutelier.shop

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Although no method of online transmission or electronic storage can be guaranteed to be completely secure, we continuously work to maintain a high level of protection for your data.

Children's Privacy

Our website is not intended for children under the age required by applicable law to independently provide personal information.

We do not knowingly collect personal data from children.

If you believe that a child has provided personal information through our website, please contact us so we can remove the information promptly.

International Data Transfers

Some of our trusted service providers may process information outside your country of residence.

Whenever international data transfers occur, appropriate safeguards are applied in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

The latest version will always be available on this page together with its revision date.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us.

Email: info@cutelier.shop

We will always do our best to answer your questions and protect your privacy with the same care we dedicate to every product we create.

Privacy Policy & GDPR Notice

At Cutelier, every collection is carefully curated with creativity, quality, and attention to detail in mind.

Our shop offers both physical products and digital products, each designed to bring inspiration, joy, and creativity to everyday life.

Physical Products

Our physical collection may include scrapbooking kits, kawaii accessories, stationery, decorative items, collectibles, and other creative treasures.

We do our best to present every product as accurately as possible through descriptions and photographs. However, slight differences in color, texture, packaging, or appearance may occur due to lighting, screen settings, handmade details, or production variations.

These small differences are considered normal and do not affect the quality or intended use of the product.

Digital Products

Digital products are delivered electronically after a successful purchase.

Once payment has been completed, downloadable files become available through your order confirmation and, where applicable, via email.

Because digital files are delivered instantly, they cannot be returned or refunded once they are purchased.

Limited Collections

One of the things that makes Cutelier unique is our philosophy.

Many of our products are intentionally offered as one-of-a-kind pieces or in very limited quantities. Rather than endlessly reproducing the same items, we believe every treasure deserves to find the person it was meant for.

For this reason, some products may never be restocked after they have sold out.

If you discover something you truly love, we encourage you not to wait too long—it may be a unique opportunity.

Product Availability

All products are offered subject to availability.

While our inventory is updated automatically, exceptional situations may occasionally occur, such as simultaneous purchases or unexpected inventory discrepancies.

Should a product become unavailable after an order has been placed, we will contact you promptly and offer the most appropriate solution, which may include a replacement, store credit, or a full refund, depending on the circumstances.

Product Information

We continuously improve our collections and may update product descriptions, images, packaging, prices, or specifications without prior notice.

These updates help us maintain the quality and creativity that define Cutelier while ensuring that product information remains as accurate as possible.

Products & Availability

Placing an Order

When you place an order with Cutelier, you will receive an email confirming that we have received your purchase request.

This confirmation does not automatically mean that your order has been accepted. Acceptance of your order takes place once it has been processed and prepared for fulfillment.

In the unlikely event that we are unable to complete your order, we will contact you as soon as possible and arrange the most suitable solution, including a full refund where applicable.

Prices

All prices displayed on our website are shown in the currency indicated at checkout.

Unless otherwise stated, prices do not include customs duties, import taxes, or any additional charges that may apply in the destination country.

We make every effort to ensure that prices are accurate. However, if an obvious pricing error occurs, we reserve the right to correct the mistake before processing the order. Should this happen, you will always have the option to cancel your purchase and receive a full refund.

Accepted Payment Methods

We currently accept secure payments through trusted third-party payment providers, including:

  • PayPal

  • Stripe

  • Apple Pay (where available)

  • Google Pay (where available)

  • Other payment methods displayed during checkout

All payments are processed securely through our payment providers. Cutelier never stores or has access to your complete payment card details.

Payment Authorization

Orders will only be processed once payment has been successfully authorized.

If a payment cannot be completed or is declined by the payment provider, the order will not be confirmed until a successful payment has been received.

Order Changes

If you notice a mistake in your order, please contact us as soon as possible.

While we will always do our best to accommodate changes, we cannot guarantee modifications once an order has entered the preparation or shipping process.

Order Cancellation

If you wish to cancel your order, please contact us promptly.

Orders may usually be cancelled before they have been prepared for shipment.

Once an order has been dispatched, cancellations are no longer possible. In such cases, please refer to our Returns & Refunds Policy.

Please note that digital products become available immediately after purchase and therefore follow the conditions described in our Digital Products Policy.

Promotions & Discounts

From time to time, Cutelier may offer promotional discounts, special collections, or limited-time offers.

Unless otherwise stated:

  • promotions cannot be combined;

  • discount codes have no cash value;

  • expired promotions cannot be applied retrospectively;

  • promotions are subject to availability.

We reserve the right to modify or end promotional offers at any time without prior notice, provided this does not affect orders that have already been confirmed.

Orders, Pricing & Payments

Where We Ship

Cutelier proudly ships to many destinations worldwide.

Shipping availability, delivery options, and shipping costs are displayed during checkout based on your destination.

If your country is not currently available, please feel free to contact us. We'll always be happy to see whether shipping can be arranged.

Shipping Fees

Every order is carefully packed with love and attention to detail to ensure your treasures arrive safely.

Below you'll find information about shipping destinations, estimated delivery times, and free shipping thresholds.

🇮🇹 Italy

Estimated delivery:
2–5 business days

✨ Free shipping on orders over €45

🇪🇺 Europe

Estimated delivery:
4–10 business days

✨ Free shipping on orders over €99

Please note that delivery times may vary depending on the destination country and local postal services.

🌎 Worldwide

Estimated delivery:
7–20 business days

✨ Free shipping on orders over €199

International delivery times may vary depending on customs procedures and local carriers.

Shipping costs are calculated according to the destination selected during checkout.

From time to time, Cutelier may offer free shipping promotions based on minimum order values or specific destinations. Any applicable shipping offers will be clearly displayed on our website.

Processing Time

Every order is carefully prepared before leaving our studio.

Processing times may vary depending on the products ordered, seasonal demand, holidays, or other exceptional circumstances.

Estimated processing times are provided as a guideline and are separate from the shipping time required by the carrier.

Delivery Times

Estimated delivery times vary depending on the destination country and the selected shipping service.

While we always strive to dispatch orders promptly, delivery times are provided as estimates only and cannot be guaranteed, as they depend on third-party carriers and customs procedures where applicable.

Order Tracking

Whenever a tracking service is included with your selected shipping method, tracking information will be provided once your order has been dispatched.

Please note that tracking updates are managed by the shipping carrier and may not appear immediately after shipment.

Customs Duties & Import Taxes

For international orders shipped outside the European Union, customs duties, import taxes, handling fees, or other charges may be imposed by the destination country.

Unless explicitly stated otherwise during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost.

As customs regulations vary from country to country, we recommend checking your local import rules before placing an order.

Customs Inspections

International shipments may occasionally be inspected by customs authorities.

In rare cases, packages may be opened for inspection before continuing their journey.

While every order is packed carefully, Cutelier cannot be held responsible for any alterations made by customs during these inspections.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Cutelier cannot be held responsible for delays, additional costs, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. We'll do our best to update your shipping details before your order is dispatched.

Lost or Damaged Parcels

We carefully package every order to help ensure it arrives safely.

If your parcel arrives visibly damaged, we recommend reporting the issue to the carrier at the time of delivery whenever possible and contacting us promptly.

Should your shipment be lost in transit, we'll gladly work with the shipping carrier to investigate the issue and assist you in finding the most appropriate solution.

Force Majeure

Occasionally, circumstances beyond our reasonable control—such as severe weather conditions, natural disasters, customs inspections, transportation disruptions, strikes, pandemics, or other unforeseen events—may affect shipping and delivery times.

In these situations, we appreciate your patience and understanding while we work to fulfill your order as quickly as possible.

Need Help?

If you have any questions regarding shipping, destinations, or delivery estimates, feel free to contact us.

Email: info@cutelier.shop

We're always happy to help

Every treasure begins a journey before finding its new home. Thank you for letting Cutelier be part of yours. 💖

Shipping & Delivery

At Cutelier, we want every customer to shop with confidence. If something isn't quite right, we'll always do our best to find a fair and reasonable solution.

Physical Products

If you wish to return a physical product, please contact us within the period required by the consumer protection laws applicable to your country.

Returned items must:

  • be unused and in their original condition;

  • include their original packaging whenever possible;

  • be returned together with any accessories or included items.

To begin a return, simply contact us before sending the item back so we can guide you through the process.

Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, the cost of returning the product is the responsibility of the customer.

We recommend using a tracked shipping service, as we cannot issue refunds for items that are lost before reaching us.

Damaged or Incorrect Orders

We carefully inspect every order before it leaves Cutelier.

However, if your order arrives damaged, defective, or if you receive the wrong item, please contact us as soon as possible after delivery.

Including photographs of the product and packaging will help us resolve the issue more quickly.

Where appropriate, we may offer:

  • a replacement;

  • a partial refund;

  • a full refund;

  • or another suitable solution based on the circumstances.

Digital Products

Due to the nature of digital products, all downloadable purchases become available immediately after payment.

For this reason, digital downloads are non-refundable once access has been provided.

If you experience technical difficulties downloading or accessing your files, please contact us. We'll gladly help you resolve the issue.

Free Christian Printables

Cutelier proudly offers a selection of Christian-themed printables free of charge as part of our mission to encourage creativity and faith.

Although these resources are provided free of charge, they remain protected by copyright and are intended for personal use unless otherwise stated.

Refund Processing

Once an approved return has been received and inspected, any applicable refund will be issued using the original payment method whenever possible.

Please note that the time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different item, we recommend placing a new order after your original return has been approved, where applicable.

Our Commitment

Customer satisfaction is important to us.

If an unexpected issue arises, we'll always do our best to work with you and find a fair solution whenever possible.

Returns & Refunds Policy

Everything you see on Cutelier has been created or carefully curated with dedication and creativity.

Unless otherwise stated, all content available on this website—including, but not limited to, logos, branding, graphics, illustrations, product designs, photographs, mockups, digital artwork, printable files, texts, icons, page layouts, and other creative materials—is the intellectual property of Cutelier or is used under the appropriate license.

These materials are protected by applicable copyright, trademark, and intellectual property laws.

Nothing contained on this website grants or transfers any ownership or intellectual property rights to the customer, except for the limited personal-use license expressly described in these Terms and in our Digital Products Policy.

Without our prior written permission, you may not:

  • copy, reproduce, or republish any content from our website;

  • modify, distribute, or create derivative works from our content;

  • use our photographs, graphics, or product images for commercial purposes;

  • use the Cutelier name, logo, branding, or visual identity in a way that may cause confusion or imply any affiliation with us;

  • reproduce our digital products outside the permissions specifically granted by their license.

We truly appreciate the support of our creative community and kindly ask that our work be respected in the same spirit in which it is shared.

Intellectual Property

All digital products purchased or downloaded from Cutelier are licensed for personal use only.

By purchasing or downloading a digital product, you receive a non-exclusive, non-transferable, and revocable license to use the files in accordance with these Terms.

You are welcome to:

  • download your files for your personal use;

  • print them as many times as you wish for your own personal use.;

  • enjoy them in your journals, scrapbooks, planners, creative spaces, or personal activities.

However, you may not:

  • resell, redistribute, or share the digital files in any format;

  • upload the files to websites, cloud services, marketplaces, or social media for public download;

  • sell printed copies unless expressly authorized in writing by Cutelier;

  • modify our artwork for commercial purposes;

  • claim any Cutelier design or artwork as your own;

  • include our files within digital bundles, templates, or products intended for resale or distribution.

Free Christian Printables

Some Christian-themed printables are offered free of charge as a gift from Cutelier.

Although these files are free to download, they remain fully protected by copyright and are provided under the same personal-use license as our paid digital products unless otherwise stated.

Free access does not mean public domain, open-source, or unrestricted use.

We kindly ask that you respect the purpose for which these resources are shared.

Digital Product Policy

You may browse our website without creating an account. However, certain features or future services may require registration.

If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to provide accurate, complete, and up-to-date information at all times.

When using our website, you agree not to:

  • use the website for unlawful or fraudulent purposes;

  • interfere with the security or proper functioning of the website;

  • attempt to gain unauthorized access to any part of the website or its systems;

  • upload or transmit malicious software, viruses, or harmful code;

  • misuse our services in any way that could negatively affect other customers or the operation of Cutelier.

We reserve the right to suspend or terminate access to our services if these Terms are intentionally violated or if unlawful activity is reasonably suspected.

User Accounts & Acceptable Use

We are committed to providing a reliable, enjoyable, and secure shopping experience.

To the fullest extent permitted by applicable law, Cutelier shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Nothing in these Terms excludes or limits any rights or protections granted to consumers under applicable law.

While we make every reasonable effort to ensure that product descriptions, prices, images, and other information are accurate, occasional errors may occur. If this happens, we will correct the information as quickly as possible and, where appropriate, contact affected customers to offer a fair solution.

Our website and services may occasionally be unavailable due to maintenance, technical issues, or circumstances beyond our reasonable control. We appreciate your understanding should such situations arise.

Limitation of Liability

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Italian Republic, without prejudice to any mandatory consumer protection rights that may apply under the laws of your country of residence.

Any dispute arising from or relating to these Terms shall be subject to the jurisdiction of the competent Italian courts, unless otherwise provided by applicable consumer protection legislation.

Governing Law

Cutelier may update these Terms & Conditions from time to time to reflect changes in our services, legal requirements, or business practices.

The latest version will always be available on this page together with its revision date.

Your continued use of our website after any update constitutes acceptance of the revised Terms.

Changes to these Terms

If you have any questions regarding these Terms & Conditions or any aspect of your experience with Cutelier, we'd be happy to hear from you.

Email: info@cutelier.shop

We aim to respond to all enquiries as promptly as possible and will always do our best to assist you.

Contact Us

Cutelier was created with the belief that creativity makes everyday life a little brighter. Every collection is chosen with care, every printable is designed to inspire, and every treasure is offered in the hope that it will find the person it was meant for. Thank you for supporting an independent creative brand and for becoming part of the Cutelier story.

A Lovely Note from Cutelier